Exchange & Cancellation

Thank you for shopping with us! At Ballezia we strive to provide you with high-quality products and excellent customer service. To ensure your satisfaction, please read our exchange and cancellation policy for jewellery, hair accessories, and scarves/stoles below:


Exchange Policy:

  1. Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team within 48 hours of receiving your order. We will gladly exchange the product for a new one or provide a refund.
  2. Size or Color Exchange: If you need to exchange an item for a different size or color, please contact our customer support team within 7 days of receiving your order. The item must be in its original condition, unused, and with all tags attached. We will assist you in exchanging the item, subject to availability.
  3. Exchange Process: To initiate an exchange, please reach out to our customer support team via email or phone. They will guide you through the process and provide you with the necessary instructions. You may be responsible for any additional shipping costs associated with the exchange.

Cancellation Policy:

  1. Order Cancellation: If you wish to cancel your order, please contact our customer support team as soon as possible. If your order has not been shipped, we will cancel it and provide a full refund. However, if your order has already been shipped, you will need to follow our return policy (see below).
  2. Customized or Personalized Items: Please note that orders for customized or personalized items cannot be canceled once they have been placed, as these products are made specifically for you.

Return Policy:

  1. Eligibility: If you are not satisfied with your purchase and would like to return it, please contact our customer support team within 14 days of receiving your order. The item must be in its original condition, unused, and with all tags attached.
  2. Return Process: To initiate a return, please reach out to our customer support team via email or phone. They will guide you through the process and provide you with the necessary instructions. You will be responsible for the return shipping costs.
  3. Refund: Once we receive the returned item and verify its condition, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used for the purchase, excluding any shipping charges.

If you have any further questions or need assistance, please don't hesitate to contact our customer support team.